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Poor Communication Can Impact Work Culture and Performance

February 15, 2011 by Leave a Comment

Regardless of the industry or the type of job, finding someone who feels their boss does not communicate well with them is more common then you may think. Ask ten friends and I am confident that you will run across someone who feels that their boss is not responsive to their needs. Some feel like their boss does not listen to them, or does not value what they have to say. This can affect the bottom line of the department, business or organization. How? Well the employee who feels this way may feel disconnected and not put forth their best effort at work. They may feel that what they do at work does not matter or make a difference. This ultimately results in the employee not being as productive or motivated as one whose supervisor is interested.

If you are the boss and your staff feels this way, you are having an adverse impact on the revenue of the company. This can be a major problem especially if your business is in a highly competitive market. How do you make a course correction in your behavior? Slow down. A number of times there is a breakdown in communication between people because one is processing information faster than the other. Talking to the other person in passing may be perceived as rude or uncaring. I recommend that you stop and take the time to engage the other person. Do not interrupt them, let them complete their thought. Practice active listening by summarizing the conversation which will allow for better communication.

If you are the employee and you feel like your boss is not doing a good job of communicating with you, you have a few options. Set up an appointment to meet with your boss to discuss improving mutual communication. Remember communication is a two way street and works best when both people are willing to meet each other half way. If your boss is too busy to meet with you, write down the idea or issue and send it to them in an email with suggested times you are free. You never know when a meeting is cancelled and your boss, knowing your availability may ask you to come in at a moment’s notice. This way you are prepared because you previously sent the email.

Being aware of the other person’s needs, expressing the desire to improve communication and taking positive steps to improve communication are the signs of a good leader. Regardless of your position, boss or employee improving communication will be to your advantage and will have a positive impact in the workplace culture of your company.
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Filed Under: Business, communication, Leadership, Relationship Tagged With: , , ,

Can We Trust What You Say?

December 6, 2010 by Leave a Comment

When you tell someone that you are going to do something do you do it? Can you be trusted?

This might seem like a strange question to ask but it gets right to the heart of developing a good working relationship. When you work with someone else in your office, on a team or with a customer you want to establish a trusting relationship. One of the best ways to do this is by keeping your word.

When I was a little boy my Great Grand Mother, Lily Lace taught me the importance of doing what I said I would do. She said, “People will see that you do what you say and they will trust you.” These words of wisdom I have proven to be true throughout my life and I thought that it was important enough to share with you.

Too many times you will run across people that say, “I’ll call you later.” And never do. Or “I’d be happy to help you with that tomorrow” and they cannot be found when you need them. Some might argue with me that this is an issue of being dependable. I believe that they are only half right. Being honest and dependable is part of it but, it all begins with one word, trust.

Can we trust what you say?

If the answer is yes, you are on your way to establishing a trusted work relationships. If the answer is sometime, then we need to work on that. Why? Because people do business with people that they know, like and trust. If people do not trust you they will not do business with you. This means that if you only do what you say you will do sometimes that people will not trust you in the long run. Is this worth losing business? If your answer is no, then I would suggest that you consider coaching to help you in this process.

Why get coaching?

Just like with any behavior change, if you are serious about making a permanent change in a short period of time that you can sustain over the long haul then you need to have a coach. This person will keep you on track and provide the support and encouragement to be successful.

At Inspired Communications LLC we provide coaching and support for this and a number of leadership and management challenges. If you are looking for coaching in this or another area please complete our contact form with the best time to reach you and we will start the conversation.

Filed Under: Business, Leadership, Relationship, Team Work Tagged With: , , ,

Who Ate Chicken Little

June 29, 2010 by 7 Comments

While reading a fellow blog challenge member’s blog a memory came back to me that I would like to share.  The blogger Rob of “The Mid Life Opportunity” blog posted an article on “Leaving the Rat Race – The Mid Life Devil’s Advocate View” which spoke about raising livestock, chickens and pigs, for meals as a cost saving measure.
The entire concept brought me back to a story that my mother shared with me.  She told me she received a chick for Easter when she was a little girl.  This was a customary practice for a number of people to do at Easter for their children.   My mother named the chick, Chicken Little. Usually the chick would run around the house for a little while and then die.  But Chicken Little did not die but grew up to become a chicken. When it was large enough to eat her grandmother killed it and had it for dinner.

My mother’s aunt who lived with my mother and her grandmother could not bring herself to eat Chicken Little.  The fact that was Chicken Little was considered a pet by my mother’s aunt and an animal rose to serve as a meal by the rest of the family. It is a mindset and it is your mindset that will determine what you will do.

So I ask you if this was the situation today in your family and you were raising an animal who some people in your family considered as a pet, would you kill and eat it.  Just to finish the story my mother and everyone else in the family, except her aunt, ate Chicken Little.  Her grandmother said that “Chicken Little was smooth like butter”, when she was eating it.  Not everyone could eat Chicken Little but when you are hungry there is not much choice.  So I ask you again would you eat Chicken Little?  Please share your comments below.

Filed Under: Humor, Relationship, Video Tagged With: , , ,

Food For Thought

June 24, 2010 by 4 Comments

Have you ever heard of a business allowing a competitor to come into their physical plant and run their business out of the same physical plant?  Well that is exactly what Mr. Lawrence Hackney owner of the Wood Pit BBQ restaurant did.  A fellow competitor, James Turner, who owned a restaurant and catering business in Newark, New Jersey, saw his business go up in smoke as a result of a fire which started next door to his restaurant.   Mr. Turner had clients like Prudential that he had contacted to serve and no place to do business.

Mr. Tuner first found refuge in a church kitchen in Newark, but it did not have a smoker and his specialty is smoked BBQ.  In stepped a retired municipal court judge, Ernest R. Booker who frequented both BBQ restaurants.  Mr. Booker informed Mr. Hackney of the fire that Mr. Turner had experienced and wondered if he would consider helping Mr. Turner out.  Mr. Hackney reached out to Mr. Turner and said “Listen, I have a barbecue pit and two smokers. You’re welcome to smoke your meats.”  This began an unlikely pairing of two competitors working together in harmony for the better good.  You can read more  about this story at New Jersey.com

Why share this story?  To illustrate a point that we all know about but rarely see in the business world today, genuine care and concern for one another even if that person is a competitor.  As leaders in the organizations and companies which we have responsibility for leading this would be considered counter intuitive, but I would like to challenge you to look at this from a different prospective.  Not the prospective of destroying your competitor but rather partnering and growing with your competitor.

Partnering with a competitor in today’s economy will not only help save jobs and reduce unemployment but it also says something about you as an individual and the mission of your company.  Having more competition in the market place makes our economy stronger and will ultimately result in a wider variety of products going to market.  I believe that we have to stop thinking about limitations as leaders of companies and organizations but rather look at the possibilities of alternatives never attempted before.

Following the example of The Wood Pit owner, Mr. Lawrence Hackney, we all would benefit if businesses looked for opportunities to partner with businesses which may suffer the loss of closing down permanently.  The fact that this is not usually done, but it feels right to do is the reason that we should.  This is why my mastermind group decided to meet at The Wood Pit BBQ Restaurant.   We learned about the story from one of our members Pat Ferdinandi and thought that this would be an excellent place for us to meet.  You see in our master mind group we are all speakers so you might think that we are in competition.  This could not be further from the truth.  We share information with each other in an effort to make us better in our own speaking businesses.

This may sound counter intuitive, but it really is not.  We believe there are a number of clients who can benefit from our individual services and topics.  We improve individually by providing the best information in our own unique styles to our clients.  So we are not really in competition, because we are all individuals with our own unique way of presenting.    The advantage of sharing information allows us to reduce our learning curve through our own unique experiences that we openly share with each other.  This is the same thing that Mr. Hackney did with Mr. Turner.

I would like to leave you with this food for thought.  What kind of city state or country would we have if every business realized that they would benefit from a collaborative working relationship with potentially faltering competitors?  Just take a moment to think about this question.  If you live anywhere near Montclair, NJ I would urge you to visit The Wood Pit BBQ Restaurant.   It is worth the trip, some of the best BBQ I have ever had, and the sauce is out of this world.  Besides, a leader who willingly would help competitor in the same line of business is running a business that we all should support.

Filed Under: Business, Leadership, Relationship, Speaking, Video Tagged With: , , , , ,

Do You Have A Mastermind Group

June 23, 2010 by 4 Comments

Do you have a mastermind group?  Not sure what it is? A master mind is a group of like minded individuals who share common interest.  They are willing to meet with each other on a regular basis and assist in supporting and holding each other accountable to reaching their goals.

The best thing is this can be a focused, high energy group that can provide insight that any one individual would not be able to obtain if they were just brain storming alone.  Having other people who share the same interest provides synergy and helps everyone benefit from various points of view on the same topic.

I am a member of a master mind group of speakers who are looking at expanding their impact in the various markets they speak.  We share a number of things in common, we are members of Toastmaster International, we have competed in speech competitions (even competed against one another), and we enjoy sharing information with each other.

The size of the mastermind group is important.  We started with a size of 5 and grew to 7 although we normally have around 5 people attend when we meet do to schedules and time constraints.  Our gender makeup is one female and six males.  One of the things that we enjoy is meeting over lunch and making it a working meeting.  We have selected restaurants which have free WIFI and bring our lap top computers.  This allows us to show our group members specific sites and tools on the internet we use and how they work.

Having a mastermind group is very similar to the study group I had in graduate school.  We want to ensure that the group is successful because our personal success is tied to the group.  We find that each of us has an area of expertise that we have to offer the group and benefit from the open sharing of this information.

Do you need a mastermind group? Only if you are looking to reduce your learning curve by leveraging the knowledge of like minded individuals who are focused on being successful.  And the best thing about the development of a mastermind group is that it is free.  Our payment to each other is our time and open sharing of information.  We like to meet over food because it allows us to develop our relationship with each other and make the work that we do together more enjoyable.

The most important part of development of a mastermind group is the outlook of the members.  Everyone must agree to respect each other’s opinion and be open to comments made by others.  Just like in the development of any group you may experience the various stages of forming, storming, norming and then performing.  If the group members are selected correctly the storming stage should be minimized by the desire for the group to be successful.  It is the need for the mutual exchange of ideas that drives the group.

If you are looking to reduce your errors, help others, open to new ideas, and have a true desire for success then a master mind group is for you.  I encourage you to find out more about it. Start a small group and meet.  If you have a question about how to start a mastermind group please feel free to contact me.  I would be happy to help you.

Filed Under: Business, Leadership, Relationship, Speaking Tagged With: , , , , ,

What is Your Brand Identity

June 22, 2010 by Leave a Comment

Have you considered what your brand identity is for your business?  What are you known for in the market place and how do your clients connect the fact that you offer what they need?  These are important questions that you need to answer and how you answer them can have a dramatic impact on the success of your business.

What would you say if I told you for less than $100 you can have the opportunity to find out the answer to these and a number of other questions on branding that can have a positive impact on your business?    My friend Lethia Ownes is travelling across the country conducting a 7 city tour to help you answer these questions in a seminar in a city near you.  In fact her tour will reach the half mark this weekend with her appearance in Baltimore.

Are you near or can you travel to the Baltimore area this weekend to hear her?  I highly recommend it. You can find out information at the Irresistible Brand 7 City Tour. For a limited time you may have the opportunity to bring a guest for free.  That is right, buy one ticket and bring a guest along at no additional cost.  If you have not had the pleasure of hearing Lethia speak here is a video of her discussing the Irresistible Brand 7 City Tour.

I hope that you enjoyed the video.  Take a look to find out more about this unique opportunity to listen to a certified Personal Brand and Social Media Strategist talk about developing Your Irresistible Brand.

Filed Under: Branding, Business, Relationship, Soical Media, Video Tagged With: , , , ,

Are You Stuck At The Crossroads

June 20, 2010 by 4 Comments

At some point in time in our lives we all find ourselves at a point of indecision. This may be because there are so many choices that we feel paralyzed. When we are caught in this type of situation we are standing at a place I call the crossroads.  In travel the crossroads are a point where several roads converge at the same location.  When you approach the crossroads you are placed in the position to choose.  Even if you know where you are going you have to choose which road to take.  One road might be better paved than another.  One road may be up hill and the other down.  Not all roads will take you to the desired location.

If you have traveled the road before and know where you are going the choice will be easy to make. More than likely you will make a quick decision and move forward.  What happens if you know where you want to go, but have never been there before?  You may be stuck at the crossroads.  This is the time you need more information to make a choice.  What steps should you take to feel more confident about making a decision?

You may want to consider asking for help or directions.   After all if you had more information you might be able to make a better decision than just guessing which road to take.  Remember not making a decision is a choice but you will not progress and be stuck standing at the crossroads forever. You want to make sure that you do not ask just anyone for help and direction.  You ideally want to ask someone who has experience or who has traveled on the same journey that you are currently on.

Being willing to ask for help, direction or instructions are vital to improving the opportunity for you to arrive at your desired destination when you are at the crossroads.  This means that you will not only listen, but take notes and ask questions especially when there are directions or instructions which are not clear to you.  You might consider repeating the instructions aloud to the person advising you to ensure that you both agree that you understand.

Then there is the most perplexing question of all, what happens when you are not sure of your destination and you approach the crossroads?  This is reason to give you pause.  A wise person once said, “If you are not sure where you are going then any direction will do.”  That sounds funny but it is true.  Before you take your next step you need to take a good look at where you have been.  This will provide you with the information where are you prepared to go.  If you want to speed up the process speak to someone who can help you process the information about your past and help reveal what your future desired location should be.

In essence the crossroads are a metaphor for decisions in our lives that have us stuck, frozen in time and we are reluctant to ask for help.  When you find yourself standing at the crossroads I recommend that you get a coach.  Almost anyone who is or has been successful has a coach.  Why, because we do not become successful alone.  There are a number of people throughout our lives guiding us down the road to our desired destination.  When you receive instructions from someone with experience or who has traveled down this road before your learning curve is reduced.  You are more productive and will arrive at your desired destination in a shorter period of time.

Why not consider hiring a coach or speaking to someone who is an expert in the area that you desire to pursue.  You will feel more fulfilled; less stressed and no longer stuck standing at the crossroads.

Filed Under: Business, Relationship, Your Talents Tagged With: , , , ,

What Your Hand Shake Says About You

June 19, 2010 by 5 Comments

When you prepare to shake someones hand what is going though your mind?  I ask this question because how you answer it speaks to your success in making a good first impression.  Have you ever met someone for the first time and when they shock your hand they squeeze it so hard that it feels like they are trying to hurt you?  You remember the incident but it did not leave you with a good first impression.

How about the hand shake you received when it appeared that the person hardly wanted to touch you?  There hand was limp, pointed toward the floor and they pulled away as soon as possible.  They left an impression too, but not one that was welcoming or fostered the opportunity to develop a trusting relationship.

How you shake hands is vitally important to developing a good relationship.  You should offer your hand and lean forward (to show interest – inviting a return hand shake).  When you receive the other persons’ hand in yours I recommend that you make eye contact and smile.   This will help to instill trust and open the opportunity to develop a relationship.  Making first contact with someone new is like a waltz.  It is a dance done with grace and dignity.  The approach is slow, intentional and deliberate.  You do not want to have a rock and roll approach where you are moving without an anticipated next step.

You make a physical connection when you shake hands.  I know that you want it to be a good, lasting and positive impression that you make when the hand shake is over.  Feel free to share your hand shaking experiences both good and bad below.

Filed Under: Business, First Impression, Relationship Tagged With: , , ,

The 2010 NBA Finals Winner Is

June 18, 2010 by 2 Comments

Predicting the winner of the 2010 NBA Finals was an easy task.  If you watched the game you know that the Boston Celtics and the Los Angeles Lakers played in a classic rivalry that is an integral part of NBA basket ball history.  It was a surprise to no one that both teams were going to play their very best.  But no one would have predicted that this series would go to a seventh game.

Well I made a video prediction of the winner of tonight’s 2010 NBA Final’s seventh game.  Check it out.

Now for my prediction, who will win this deciding seventh game? To your surprise I predict two winners.  Yes two.  The first winner will be the team with the best team work.  Yes both teams have great players and individual stars but if they do not play together as a team they will not win.  The second winner is the viewing public.  They will experience some of the best basketball playing on the planet.

I would like you to take the knowledge of this concept and apply it to your work environment.  Regardless of your position, CEO, Vice President, Director, Manager or Supervisor you want to develop a winning team.  You know that developing a winning team has a positive impact on your company’s bottom line.

But just as important, developing an effective team will have a positive impact on your customers.  The one thing that no one can afford to do is to lose a customer.   Great team work can result in enhancing customer loyalty, as a result of team members going the extra mile because they feel empowered to do so.  My talent is working with your team member to help them develop into a more effective strength focused working unit.  Please feel free to share your thoughts about team development or improvement you would like to see in your team members in the comments below.

Filed Under: Relationship, Team Work, Video, Your Talents Tagged With: , , , , , ,

Your Body Speaks Even When You Do Not

June 17, 2010 by 8 Comments

Did you realize that more than 70% of our communication is nonverbal?  In fact I read an article which said that a recent UCLA study suggested that up to 93 percent of communication effectiveness is determined by nonverbal cues.  What does this mean to you when making a first impression?

As you approach someone they will be watch your facial expressions, eye contact, posture, hand and feet movements, body movement and placement.  All of this happens in less than 30 seconds and people will make a value judgment of who you are and what you are capable of doing long before the first hello.   With this said let’s talk about:

Eye Contact – Depending upon your culture or upbringing how comfortable you are making eye contact with a stranger will vary widely.  If you plan to be successful in business then you need to be willing to talk to new people.  Having good eye contact is crucial to developing a meaningful and trusting relationship.  People want to do business with other people who they trust.  When you do not keep eye contact with someone who you are speaking with it gives the impression that you have something to hide.  So if you are someone who does not maintain good eye contact when speaking to someone new what should you do?

I recommend that you practice.  Where? Everywhere, at the supermarket, in the cleaners, at the ice cream shop, any place that you find people you do not know and that you share something in common with.  What do you share in common?  The location where you are and what you are doing there.  That can be the opening of the conversation, “Did you see any great sales in the circular?”, “I usually come to the cleaners on Wednesday because they give you 20% off did you know that?” , “I love their Butter Pecan  Ice Cream what is your favorite?”  Practicing will make you more comfortable and give you a chance to become more aware of your eye contact.

Another suggestion is to think of the new people you meet as potential new friends not strangers.  These are potential new friends who are willing and able to work with you but you just have not met them yet. I read an interesting post by Marlene Green entitled “We have the power to change our conversation” and thought you would enjoy reading it as well.  Please feel free to share what has worked for you in developing better eye contact when speaking to new people.

Filed Under: Business, Interview, Relationship Tagged With: , , , ,
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